Frequently Asked Questions

Check our answers to frequently asked questions and feel free to contact us if you cannot find any answer.


Cloud Mac Servers

How do I cancel my service subscription?

Login to your remote Mac mini or Mac Studio MC2 instance:

 1) Open "System Preferences..." 
2) Logout of iCloud. 
3) Logout of Find My Mac. 
4) Select "Erase all content and settings" from the "System Prefs" menu. 
5) Confirm as requested you really want to wipe clean all data. 
6) Send an email to support@macweb.com you want to cancel your subscription (please include the IP address).

Do I need to create an account to place an order?

No, it's not needed to have any account to place an order. If you have one, it just make the process easier. If you create an account later, your orders will be automatically displayed if you are using the same email.

How does billing work?

Mac mini MC2 instances are charged to your credit card each month on the day that you first ordered service. You may cancel service at any time, but payments are not refunded for unused time that month.

How to register or transfer a domain name?

As a service to our customers we will register, renew, or transfer your domain name(s). The cost for a new registration, renewal, or transfer varies by TLD but is usually around $20/yr which covers the ICANN fee. Contact support with the domain name and instructions. Domain name transfers to MacWeb.com require that the domain name at the current registrar is unlocked, and that you have the AuthCode to validate the transfer. DNS hosting of your domain name is free.

Do you require a contract?

We do NOT require a service contract for all on-demand single-node Mac mini MC2 instance. For custom and volume orders we may require a service contract depending on the Mac mini configuration and quantity needed. Need to custom build your own private cloud with a Mac mini MC2 cluster? Simply use our Volume Order page or contact support.




Cloud Web Hosting Service

Can I cancel a subscription?

Yes. From the dashboard, you can stop any subscription at any time. The current running period is always paid in advance and cannot be refunded. Your instance will be removed at the end of the billing period.

Is it possible to have an instance working with PHP 8?

Yes but only if you order a custom domain for it. In this case, we can assign PHP 8.0.8 for your instance.

Do you accept any type of website?

Yes and no. If a website is not respecting laws, we reserve the right to cancel the subscription and close the instance.

How does it work?

Step 1
Create an account and purchase an app engine (Wordpress, ExpressionEngine or more).

Step 2
Activate your dedicated web instance with just one click.

Step 3
There is no step 3. You can already use your app engine and your web instance with a default login and password. Nothing to configure except the content of your app engine or store. As an option, you can order a custom domain for your web instance.

Can I use my MacWeb account?

Nope, the cloud web hosting service is not linked to the main website so if you have an account on our main website for cloud servers, you need to create a specific account for the hosting service.

Can I assign a domain to an app instance?

Yes, by default, created app instances are running on cloud.macweb.com domain with a SSL certificate but you can order the setup of any domain or sub domain from your account. The domain will be also secured with a SSL certificate (you just need to own a domain).

What are the advantages of your hosting service?

MacWeb Cloud Web Hosting service is a premium web hosting service, easy to use and secure. We built a solution very friendly for developers. In less than two minutes, you can have a running instance of popular apps (Wordpress, Expression, HumHub and more). Apps are running on shared servers powered by Apple Silicon for blazing performance and better security. Check our solution

We’re here to help you!

Ask a question or file a support ticket, feature request, or report issues. Our team will get back to you by email.